Sandyford Clinic case study

Sandyford

Sandyford is the specialist sexual health service for NHS Greater Glasgow and Clyde.

We completed a full design and UX overhaul for Sandyford that delivered a clean, modern and accessible experience for all users.

Incorporating a family of six sites, Sandyford has numerous audiences with varied and unique requirements, all managed from a single CMS. In addition to the main organisation, we included websites for Young People @ Sandyford, The Steve Retson Project, Archway, Brownlee HIV and the Free Condom project.

Visit the Sandyford website

Multi-site CMS instance
AA+ Accessible
Caters to many audiences
Online ordering
Self-Help tools
Hosting and Support

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Catering for multiple audiences

It was crucial that we understood all audiences included in the brief, and we worked with our design partner SevenFive to understand user needs and match these to the organisation's goals.

The resulting UX and wireframes ensured clear content and user journeys, and included simple diagnostic tools to help users find the best way forward.

Flexibility and consistency in design

A balance had to be stuck between each site having its own personality, and achieving consistency across the whole estate to reflect the overall organisation.

SevenFive produced a clean, themed design, that addressed these needs while also taking a mobile-first approach for the Young People website to help target this younger audience.

Sandyford Style Three Two Tablets (Upright)

Accessibility

Catering for all users

From September 2020, all public sector websites are required by law to be accessible to a level of AA or higher.

The Sandyford website conforms to WCAG 2.1 guidelines meaning the content is accessible to the widest possible audience.

Sandyford NEW Style Two Two Tablets Template

TOOLS

Find the right service

The site features a number of simple self-help tools to guide the user to the right content, or an appropriate contact point.

Sandyford provide services and support across such a wide range of areas, it was identified early that users could become confused by competing messages across the site.

This stimulated a plan to include simple tools at key points that could help the user navigate by answering some simple questions.

Sandyford Style Seven Two Tablets (Upright V2)

Accessibility

Information accessible to everyone

The design ensured all key accessibility measures were included. Text size, colour contrast, button spacing and the behind-the-scenes technical implementation.

We also incorporated Userway’s accessibility technology which is the world’s most advanced AI-powered accessibility compliance solution. This provides additional options in contrast and colour combinations, that may not be supported by a client browser.

The new site looks modern, eye-catching, user friendly, up to date and very comprehensive. I was a bit pessimistic as other organisations have made efforts to improve their websites and have got it completely wrong. Congratulations on getting the project completed so effectively.

Dr Louise Melvin
Consultant / The Sandyford